Amazon India — Incorrect Information Provided By the Customer Care

Address:

PARSVNATH TOWER NEAR SHAHDARA METRO STATION, SHAHDARA, DELHI, East Delhi, Delhi.

I Placed an order from https://www.amazon.in/gp/your-account/order-details/ref=_or?ie=UTF8&orderID=[pro...⇄

I spoke to the executive before placing an order and told her that the order delivery date is showing on 28th dec 22 but i want the order to be delivered on 26th dec 22 and this laptop that i am shipping is for office use

The customer care representative informed me stating that you can place the order and call us we will make the changes

After placing the order i called the customer care number and informed that i have placed the order and as spoke to the representative earlier can you please make the changes now the representative is saying that we cannot make the changes and order will be delivered to the concerned person on the 28th dec 22

This is clear cut pitcure of a fraud and wrong information provided to the customer just to make sales

Now i am asking can you please cancel the order she is saying i cannot cancel the order it is in advance shipment stage and you will need to cancel the order from your end i informed the same that i have cancelled it from my end and would like to place another order please can you credit me with the amount of 19, 965.00 in my wallet she is saying it will take 48 hours

We request amazon to please look into this as this order was for my office use and it could get me fired out of my current job