Amazon India — Item cancellation not accepted

Address:	122017
Website:	amazon.in

Happy Kids Classic Vintage Ride was ordered by me. however as i wanted to cancel the order, on having called the toll free no the cancellation/return was told to me as having gotten registered. and the refund was told will be processed once the item reaches the seller.

On having called again when the item reached my friend place for delivery, i again called toll free no to be informed that you should refuse to receive it and then it will be processed for refund .On item having been received my friend to whose place i had sent it informed that they had cancelled it, however she was told by the courier boy to keep it and that separate team will pick it up.

Now as 5 days have passed and no message has been received for pick up of returned item or refund i logged in to their official site to check the cancellation status and was shocked to see there was no such marking as item having been cancelled

Also, as i tried to cancell the item the following message was thrown

"For safety reasons, items that use flammable liquids or gases cannot be returned to Amazon.in. "

I do not understand why

1) a company who claims to have excellent return policy, has onphone taken my requests is refusing to process my return & refurnd
When the item

2) who itself says "For safety reasons, items that use flammable liquids or gases cannot be returned to Amazon.in. " yet delivers such items for innocent kids

Will some one from amazon bother to respond???

Thanz & Regards

Minoti desai
[protected]
[protected]@rediffmail.com

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Ordered on Oct 26,[protected]-2517133)

Happy Kids Classic Vintage Ride-On Car with Remote Control (Red)
Sold by: Brunteonline Toys
Shipped: Oct 26, 2016
Quantity: 1
This item isn't eligible for return.
For safety reasons, items that use flammable liquids or gases cannot be returned to Amazon.in.
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