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Amazon India — Item Damaged - not working - HP Wired Over Ear Headphones with 35mm Drivers, with mic, Foldable and Adjustable Headband/1 Year Wa

The below item is not working:
HP Wired Over Ear Headphones with 35mm Drivers, with mic, Foldable and Adjustable Headband/1 Year Warranty (B4B09PA)
ORDER #[protected]

I contacted service, I got a message that it will be replaced by 16 June..

So I didn’t do anything, waiting for replacement..

When I contacted on 16th June, they are telling 15th June is the last date.

I don’t have any proof except the customer service contact..

Please help in refund or replacement..

Amazon is a top brand..

If you are not ready to do anything, please take back the defective item, for me it is of no use..

Please help..
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