Show menu
Close
FAQ FAQ Sign in Sign in
Close
ADVERTISEMENT

[Resolved]  Amazon India — Kazam Thunder 2.5.0 Big mobile Service centre in Chennai

[Wileyfox] Re: I bought one kazam thunder 2.5.0 big thro Amazon f...
Inbox
x

Thomas (Support) via zendesk.com
Jan 17 (3 days ago)

to me
##- Please type your reply above this line -##
Your request (#21481) has been updated. To add additional comments, reply to this email or click the link below:

Thomas
Thomas (Wileyfox)
17 Jan, 09:51 GMT

Hi seshadri

Thank you for your email.

I was sorry to hear that you have been experiencing some problems with your handset.
It certainly seems like there may be a fault with your handset, my advice would be so send this to our repair centre for assessment.

In order for us to do so, we require the following information from you to create a return label.

Full name:
Country:
Address:
Email address:
Contact number:
Model:
IMEI 1:
IMEI 2:
Date of Purchase:
Problem description:

I look forward to your reply.

Kind Regards,

Thomas
WileyFox Customer Support.

seshadri k
seshadri k.c. seshadri k.c
17 Jan, 06:14 GMT

I bought one kazam thunder 2.5.0 big thro Amazon from day one October 2016 the phone often shows black screen the seller advised to apply backup and reset but problem persists now the seller thro Amazon says out of warranty then the mobile down load software when ever receive message but fails to install help me solve the issue or replace it with another same product

This email is a service from Wileyfox. Delivered by Zendesk
[1WX550-DQYN]

kcseshadri
This is in ostentation that the mobile message shows system updates ready Aft...
Jan 17 (3 days ago)

Thomas (Support)
Thomas (Wileyfox) 17 Jan, 11:05 GMT Hi, Please supply the details in the prev...
Jan 17 (3 days ago)

seshadri k.c. seshadri k.c.
Kind Attn: Mr.Thomas WileyFox Customer Support Thanks for the courtesy and pr...
AttachmentsJan 18 (2 days ago)

Thomas (Support) via zendesk.com
3:30 PM (6 hours ago)

to me
##- Please type your reply above this line -##
Your request (#21481) has been updated. To add additional comments, reply to this email or click the link below:

Thomas
Thomas (Wileyfox)
20 Jan, 10:00 GMT

Hello,

Thanks for your email.

I have just realised that you live in India i am sorry to say that we only offer support in europe, I would suggest contacting Amazon.

Kind Regards,

Thomas
WileyFox Customer Support.

seshadri k
seshadri k.c. seshadri k.c
18 Jan, 17:54 GMT

Kind Attn: Mr.Thomas
WileyFox Customer Support

Thanks for the courtesy and prompt reply. As required by you I am attaching the details required by your goodself.

Before, processing return label kindly confirm whether your goodself will replace the defective item with the same Kazam Thunder 2.5.0 Big mobile.

Thanks and I remain,

K.C.Seshadri
[protected]
[protected]

Attachment(s)
Your Amazon.docx

kcseshadri
6:14 PM (3 hours ago)

to customersupport
I regret for making you to spare your precious time in this regard. Have read the seller response mail I would not have received reply like that. However I thank you for the assistance and wish to say bye with a request to open Kazam support India. Because even system updates fails install . Thanks and I remain seshadri


Click here to Reply or Forward
0.21 GB (1%) of 15 GB used
Manage
Terms - Privacy
Last account activity: 2 hours ago
ADVERTISEMENT
Complaint marked as Resolved Jan 22, 2017
I have requested Amazon to replace the same with a new one but they did not do so. One gentleman called and asked for bank/debit/credit card Numbers to refund the amount which either I am intended in my complaint nor accepted. But I wrote to Amazon expressing my distress the way they are doing service to the consumers. If possible Amazon may send me a new piece or let it happen as Amazon wish but I am not interested to get back money which is not correct as a consumer if Amazon not willing to replace the same it will be the level of their service. I thank Consumer Complaints for taking efforts to resolve the issue. Thanks and I remain K.C.Seshadri 7010738845

Complaint Status


[Jan 20, 2017] Amazon India customer support has been notified about the posted complaint.
Updated by seshadri k.c. seshadri k.c. May 30, 2017
In continution to my earlier complaints about the handset Kazam thunder 2.5 0 mobile duly purchased from Amazon India 2016 October, the handset got corrupted and the handset not booting beyond Android Logo.

The software for this mobile is not available. The mobile is not working from end January 2017.

So far till date I have not received any communication with regard to my complaints.
Complaint comments  1 CommentShareTweet

Comments

so far I have received two messages from Kazam Help 1) I am living in India hence Kazam Help could do nothing with that and advised to approach Amazon India who so far not initiated any action despite complaints.

Second: " If you do not wish to download updates do not do it" what a funny reply.

Kazam fails to realize the degree of my complaint and simply love to hold the pulse of my wish?.

Another funny excuse they are new to this venture and collecting datas( complaints) after compiling all those they could do research and find a solution? How long is a question?
Instead of all those funny replies they would have straight away advised me either to return the mobile to Amazon India by simultaneously advising Amazon India to initiate steps or rather advised me to root the mobile. Either way they failed to do so like their mobile which fails to update system update SW_12.

Thanks Kazam for the prompt customer service?

Regards

K.C.Seshadri
Chennai, India [protected]/[protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    Customer satisfaction rating
    7%
    Complaints
    15074
    Pending
    0
    Resolved
    1061
    Amazon India Phone
    +91 40 3992 1111
    +91 80 4197 0000 [Bangalore]
    +91 44 3088 3088 [Chennai]
    Amazon India Address
    Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India - 500032
    ADVERTISEMENT