Amazon India — laptop delivery

Address:Thiruvananthapuram, Kerala, 695001

I placed an order for a laptop on[protected] at amazon india. After a long wait of 9 days today[protected] i got a message from amazon india, saying that the product will be delivered by today itself. The message had a mobile number of the person to contact about the delivery. When i called the person in the mentioned number, he informed me that, he is not the concerned person to contact for my order, but at the same time time he put a word that somebody else will deliver the product by tomorrow. My doubt is, if he is not the concerned person, how can he say that, it will be delivered by tomorrow. When i tried to to inquire further he disconnected the phone.

There was another order for a wireless gaming mouse and for that too, i got a message in the early morning with a contact number. When i tried to contact that number, the message from the mobile service provider was "the number does not exist". Amazon is really great. Thank god, at-least they hadn't given the number of some deceased person.

The pity is that, there is no way to know the amazon local facility in trivandrum or any delivery related office, so that in such a pathetic condition of amazon delivery system we could collect the order from their delivery point.

It seems ordering at amazon is like dealing with a ghost.
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Amazon India customer support has been notified about the posted complaint.
Oct 09, 2019
Updated by pao cbec
After waiting for the whole day till 6.00 PM, in the height of arrogance of amazon India, they sent me a message saying they could not contact me on the phone. I never switched off the phone. There were incoming and outgoing calls from my mobile. Their message simply shows their disdainfulness, because of their money power and muscle power.
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