Amazon India — laptop hp 15q-bu024tu

Address:

amazon.in, New Delhi, Delhi, 110043

29/05/2019
I ordered a laptop (Hp 15q-bu024tu serial no.:cndb21571l) on 29/05/2019 on emi through my father's sbi credit card.
I got my package after one or two days. Delivery was fine.
But when i use that delivered laptop two times window was corrupted.
Laptop is hanging so much, disply quality is very poor, battery backup is also for 3 hrs only. Sound quality is very very poor & low. If i increase or decrease brightness of laptop nothing happened on its brightness. Youtube app is also not working then i play youtube on google but when i play a video on full screen then displays gives so much problem.
Then i call on amazon, the costumer care executive ask me that what you want return or refund then i said please refund my money back and they said we will sent experts for confirmation then we will refund your money. Next day experts arrived they also found problems then next day i call on amazon and they said we don't refund your money it's not in our policy, we can't refund it.
But it happens with me 3 to 4 times on amazon. I dont want to replace it.