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Amazon India — laptop not working.

Address:E-23, Kaveri block, Siroman Nagar, Dimna Road, MGM, Mango, JAMSHEDPUR., East Singhbhum, Jharkhand, 831018

Sir, i have purchased one laptop for my son, rahul kr. Tiwary. (Order id[protected] acer nitro5, order date - 04/04/2019, order receive on 09/04/2019. Amt - rs.64990.00) but laptop is not working, please took this matter seriously and replace the product as soon as possible. We have talk to customer care also but no positive response. Please resolve the matter as soon ad possible.
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Comments

Extremely Poor customer service. They Sent the wrong product but they say that return window is over. Feeling Cheated. Its sent from warehouse and not by seller so you should be able to verify your mistake. This is pure cheating. Order Number:[protected]
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Really bad experience, Amazon should solve this case immediately, otherwise users won't buy products from you . They think they also might be get creating, if you not solve this case
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