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Amazon India — Laptop return and refund not completed

I had placed an order for Asus Vivobook 14 and the laptop arrived. I raised a laptop inspection service request because of the slow running of the laptop and the laptop was replaced with the same model. I faced the same issue again and put a return request now because I wanted to change the model and get a refund for the product. The product arrived on 10th June. It's 20th June today and nobody has come to pick up the product and my money is stuck because of the that as the customer care people refuse to process my refund ahead
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