Amazon India — late and wrong item arrival and refusal to replace

Address:	Patna, Bihar, 800027
Website:	Amazon

Dear sir, my issue is regarding late arrival of my item (Approx 15 days) and that too a wrong item for which i have already paid during order. I contacted customer care when wrong item reached which i not accepted and took its photowhich i emailed them, they told to call after 48 hrs again to customer care and my replacement with correct item will be made in place of refund for which i insisted. But after due time, i called again, this time they told, item is returned to seller and refund could only be done and i have to again place order.
My point is i paid 15 days back at offer price and i wanted the right item, which they denied.
My order[protected].
Thanks and regards
Sanjeev
[protected]@rediffmail.com,
[protected]