Amazon India — making fake advertisements

Address:	Chamba, Himachal Pradesh, 176310
Website:	www.amazon.com

Complaint against Amazon
Respected sir,

I, Dr NIdhi Sharma have ordered two blackberry Passport Phone on Amazon site that I have chosen on display list provided by the Amazon site. It was writen on the Advertisement site that price of one blackberry passport is 9999/- and additionally it was also written on the site that minimum two phones should be ordered, after watching this advertisement on 3rd of Sept 2018, I have ordered two blackberry phone of Rs 19998/- I have also made the payment on the same time through my debit card. As usual, I got a message from Amazon site that my phones will be delivered on 15th sep 2018. Amazon has provided me a tracking ID ie Z99922069, on the same day.
Issues related to the above said orders:-
After four days when I was searching about the tracking ID mentioned by Amazon, I found that the ID was wrong. When I tried to track my phones with above said ID, than I talk to DTDC currier service with above said ID I came to know that no order has been shipped through DTDC currier via that tracking ID. After that when I tried to contact with customer care service of amazon a multiple of time I didn’t get the reply. On 15th sept2018 when I contacted to customer care service via chat than he told me please do a mail to your seller. I told him I have already contacted to the seller a multiple time regarding the wrong tracking ID but he did not respond to me than again I tried to contact the customer via phone then he told me that your order will be delivered to you by the end of today. I did not get any delivery till 16th but when I again contacted to the customer care regarding this issue he told me that your order has been cancelled due to claim. The claim was raised by the amazon without my consent. When I again contacted the customer care why my order was cancelled then they told me your amount will be refunded but ordered has been cancelled already. And it was done from the side of Amazon.
During this whole matter one of the customer told me that your ordered has not been shipped through DTDC but seller will ship it again through a new curioer service and he will provide me the new tracking number very soon.
This is an absolutely a fraud because it was being told to me I will get my order by 15th sept 2018. Now I want my order with the same amount as it was mentioned at the time of order. I have already done a complaint against amazon in customer form and my docket number is 919067.

Few questions from my side :-

Why amazon is advertising fake advertisements for making fool of their customers?Amazon is using the money of customers by advertising wrong advertisements and also using their money for 15-30 days without delivering any product to them.
Why amazon has provided me wrong tracking ID ?
Why amazon customer care has not given new tracking ID after taking with me ?
Why amazon have cancelled my order without my consent?
Why Claim is generated with out my consent?
Why money is given back to me when ordered was not cancelled by me?
Why ordered was cancelled ?

Documents related to the above said issue are attached herewith in the form of screenshots.
I want my deal back. According to the deal, i want two phones of blackberry passport as per orders.
address
Dr Nidhi Sharma
Tutor Biochemistry
Pandit Jawaharlal Nehru Govt Medical college and hospital Chamba
[protected]