Amazon India — making senseless excuses regarding delivery

 
1 Review
 Mrigank Vaish on Jan 3, 2018
Hello, well i bought essence men's multicolor synthetic combo of 3 shoes tracking#[protected]. I placed the order on 24 of december 2017 and made the payment through credit card and the estimated delivery date was 1st jan 2018 but i didn't received the order on 1st jan. When i called on ur customer service office i was informed that due to new year there was a shortage of staff in ur gorakhpur courier facility and will b receiving it by 5th jan but today just after the conversation with ur customer care i got a msg that my order has been dispatched from the courier facility in gorakhpur and will b receiving today but i didn't received a single call or msg regarding my order and now when m checking my order status it's showing that "the courier was unable to contact the recipient​ to arrange delivery and now i should contact amazon.in for next steps. I have given my no. [protected] but still i have not received a single call from ur courier facility regarding the delivery i just want to ask one the is the way uh guys treat ur customer after uh receive the payment before making the delivery this is really shameful that this is how uh guys are treating ur customers. Isn't this ur duty to ask ur courier facilities to try contacting the customers and telling them about the delay in delivery and the reason for the same. M really pissed of and this is the last time i have shopped from ur site. I've done many times online shopping from snapdeal and have always received a great experience i always used to get full tracking details of my order from the time of my placement of order to the time i received it. I would b greatfull if uh please look into the matter and stop making senseless excuses and ask ur courier facility to atleast make a genuine attempt and deliver the product as soon as possible.
Thank you

Complaint Status


[Jan 03, 2018] Amazon India customer support has been notified about the posted complaint.
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