[Resolved] Amazon India — misguided on return of product-samsung 198 l 5 star inverter direct cool single door refrigerator | |
I got the delivery of the refrigerator on 9 june. After using for some days, some problems occured as there was some leakage happening inside the freeze. I contacted amazon customer care and a return was started on 20th june (Screenshot attached) but after 6 days when it still not happened i again placed a call and they again raised a request for me on 26 th. They said that it was somehow cancelled from their side though clearly the date 20th was showing up in my amazon account till then. The staff told me by 29th the pick up would be done but it didn't happen. Next day i again placed a call and this regular calls from my side continued till 2nd july. (Everytime the customer support team gave the excuse of covid scenario). Everytime the customer support staff lied to me and gave me wrong information that the pick up would happen. Yesterday night i saw that the return window is closed on 22 june. It's not all about a product only.. It's about trust. I am deeply dissatisfied and feeling duped. Kindly help. Please refer to the attached screenshots to better understand the scenario. Was this information helpful? | |
Jul 4, 2020 Complaint marked as Resolved Pick up is done today Amazon India customer support has been notified about the posted complaint. | |
1 Comment | |
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I could connect with the customer service team and they started a return request again and the customer care executive said that the item will be picked up by Wednesday (8th July).I am attaching screenshots for this status here
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