Amazon India — mobile phone not delivered but showing delivered

Address:DN 36 Salt lake sector 5, Kolkata, West Bengal, 700091

I purchased a mobile phone from Amazon Order Id #[protected]
on 28 September 2019 and it was Out for delivery on 30th September 2019, but at the time of delivery the delivery person was not able to find my product and informed me that he will check the product in his office and delivery it the next day, Next day again the product was showing out for delivery but at the end of the day it updated the status as delivered on 01st October.
I called the delivery person and asked informed him that i have not received the order but it is showing delivered he told me that he will check with his delivery office and inform me, the next day i chased him again but he said that the product is not in office and i should raise a complaint with Amazon custoumer care.
I called Amazon custoumer care and raised the issue with them and they said that they will investigate the matter and let mw know in 3 days,
again after 3 days i called the custoumer care and asked them for an update but they said that they tried to call me but i did not pick up the call (Which is not true) i asked them to add an alternate number also so that if thet are not able to reach on primary number then they can reach on alternate no, they asked me to wait for 3 more days and they will resolve the matter,
I called them again after 3-4 days but again they said that they were trying to call me but i did not pick up the call on both the number (which again is lie).
they again asked me to call after 3 days and the process is going on like this but i am not getting any resolution to it.
Please help me to get my product or issue me a refund.
My 11000 Rs is stuck because of their stupid service.
I have attached few screenshot for more info.
+3 photos
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