Amazon India — mobile recharge not done

Address:	New Delhi, Delhi, 244713
Website:	amozon.in

Sir on the date of 28th dec 2017 i done a mobile recharge by amazon.in but today (12/01/2018). Still i did not get my recharge in my phone. When i complaint to amazon customer care he told me company proceed my recharge request and recharge is successfully. When i told my issue again that i still did not my recharge and told him to if you not able to recharge my phone then please paid my amount back. He regret my request and told me that he/ company will not pay any amount.
This is the issue which i faced. Please resolve it