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Amazon India — money not refunded after cancellation

I had placed an order for a tent and a packet of balls a month back for which I paid via the debit card.i cancelled the order shortly after as I no longer needed it . I received a mail confirming the cancellation . It satated that the money would be refunded withon 4 to 5 Business days . It's been over a month since the cancellation and I still haven't received anything I tried contacting their customer care but have had no luck . I am very dissapointed with this site as I am a regular shopper. Please look into this matter as fast as possible and fix it.
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Complaint Status


[Jan 31, 2019] Amazon India customer support has been notified about the posted complaint.
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    Amazon India
    Customer Care Service
    Customer satisfaction rating
    7%
    Complaints
    15737
    Pending
    0
    Resolved
    1096
    Amazon India Phone
    +91 40 3992 1111
    +91 80 4197 0000 [Bangalore]
    +91 44 3088 3088 [Chennai]
    Amazon India Address
    Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India - 500032
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