Amazon India — neither delivering the product nor refunding the amount

Website:

amazon.in

Ordered kumaryasav and toilet brush from amazon on paid basis on 13/[protected]-2305118 at the time of taking order they showed delivery on 15/03 but as soon i paid for it shows delivery 15-19 which raises suspicion and they didn't despatch the order on 14/03 on confirming customer care they didn't gave any clear reply just say it will be delivered by 16-17 in extreme cases on 19 and shows kumaryasav dispatched on 15 from hydrabad and toilet brush not available but even on 16 there was not tracking advancement from previous day and toilet brush still shows unavailable which raises more suspicion so i write several emails to customer care which ther replyed in a template it is in transit and other one will be despatched when available so lack of support or clearity from them i cancelled my order on 16/03 but i still don't get refund and no tracking of the product no clear reply from them i don't understand where is the product which i have paid for why there is no tracking why they accept order for the items not available when product is not delivered to me it is with them why they don't refund the amount lost all the trust on amazon.