Amazon India — No return of defective laptop delivered

Had purchased a HP laptop on Amazon India platform on 28th July 2021. The Laptop delivered was defective and Amazon had sent in their personnel to verify the defect on 4th August which was successfully verified as defective and therefore a replacement order was accepted by Amazon. At the time of delivery of the replacement order the delivery executive did not deliver the product claiming that the laptop to be exchanged should be in a working condition. Subsequently a refund request was initiated by Amazon customer care which was never picked up. No one from the Amazon team contacted for the pickup of the laptop even after multiple requests were raised for a return pickup over a period of one month. After one month Amazon India is disclaiming it’s liability to pickup the defective product and refunding my money. I have emails invoices and records of all the return requests raised. Why should a consumer be punished for the sellers fault and can the seller just waive off its liability like this ??
+2 photos
Was this information helpful?
No (0)
Yes (0)
Amazon India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    Amazon India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Amazon India Phone
    +91 40 3992 1111
    +91 80 4197 0000 [Bangalore]
    +91 44 3088 3088 [Chennai]
    Amazon India Address
    Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India - 500032
    View all Amazon India contact information