Amazon India — non-delivery of hitachi 1.5 ton 3 star ac ordered on 30/03/24

I am writing to express my concern regarding an order that has not been delivered as per the promised delivery date. I placed an order for a Hitachi 1.5 ton 3 star AC on 30/03/24, with an expected delivery date of 31/03/24. However, as of today, the item has not been delivered to me.

Order Details:
- Order Number: [Your Order Number]
- Product Name: Hitachi 1.5 Ton 3 Star AC
- Expected Delivery Date: 31/03/24

I have attempted to contact the delivery agent directly, as well as your customer service team, multiple times but have not received any response or update on the status of my delivery. The lack of communication is quite distressing and not what I expect from Amazon's service standards.

I kindly request that you investigate this matter urgently and provide me with an update on the delivery of my order. Additionally, I would appreciate it if you could expedite the delivery process given the delay that has already occurred.

Please find attached the order confirmation and any correspondence I have had with the delivery agent for your reference.

I trust that you will address this issue promptly and look forward to a swift resolution.

Thank you for your attention to this matter.