Amazon India — non delivery of product and false leading and lying by customer care

Address:

400097

Have placed an order for same product twice with increasing price every time. First time (@ rs 4138 + 150 next day delivery) the delivery guy asks me to collect the parcel on road at 1pm despite me paying additional 150 for before 11am delivery (Need not say at my home address and not midway on road) which i denied and product was returned. The second time (@ rs 4499) the delivery guy's contact number provided was not reachable and the product delivery date was postponed several times and each time when the customer care was contacted they kept lying the product will be delivered in next 24 hrs. Eventually i receive a message that the product is not delivered due to non payment whereas a delivery was not attempted. Eventually the product is returned to the seller (In this case cloudtail a company owned by amazon) and i am asked to place the order again at a further increased price of 5999/-.