Amazon India — non delivery of product ordered against order#[protected]

Website:

amazon.in

Have placed an order on amazon prime now (Amazon now) on 22 july 2018 and as per the commitment of amazon for prime members the order to be get delivered to me on 23 july 2018 between 19:00 to 22:00 hours and i have paid complete amount for my order on the same day i placed an order. And i am a prime member. And around 21:40 i have made a call to the customer service of amazon and mr. John from amazon got connected to my call and he has given a word that due to technical reasons the order will be delayed and this issue will not get repeated. But this issue is getting repeated from past few orders placed in amazon and none of the customer service executives are supportive and really being a worst service provider.

It is just a common sense that items ordered in amazon now will be mainly for food items and we have waited for the product to get delivered at least by last minute. But due to inefficiency of the service by amazon, i have not received the ordered item and i have been on road for 40 mins and traveled 4 kms from my home for getting the ordered item from other sources and i have wasted by time in the mid night only because of the service deficiency by amazon and who will compensate for the extra expenses and time i have been on road for non delivery of the ordered product.

What is the use of becoming a prime member by paying 999 rs towards the membership when the commitment towards the delivery of product was not getting followed. I wonder how many non prime members are facing this type of inefficiency of services.