[Resolved]  Amazon India — non delivery of product within committed time.

Address:	400004
Website:	amazon.in

Below is mail of 3rd nov i have mailed to amzon.in
"today i had a problem with your delivery executive,
I was supposed to receive my product by today 9pm.
And rightly i received a call from your delivery agent at around 11 pm today to keep my exchange phone ready after formatting all data. We shall deliver product within 1 hour.
Further, he also went up saying that ' hamara aadmi delivery ke jyada time nahi rukega agar phone ready nahi hua toh nikal jaayega aap phone ready rakna'.

On reply, i said i haven't taken my back up for the old phone yet you can come after 1-1.5 hour by which time backup should be done. He agreed and told me he will call back and deliver the product by 7pm.

Since i am using the old phone which needs to be exchanged. I had to stay back at home so that i can get it replaced with new one as soon as i get the delivery. So that i don't have to sit without a phone.
I was waiting for the call to come but he never called back.

I called back on the no. From which i had received the call at around 1pm and ask him about the status. He said i am rightnow delivering another product somewhere else in my area will call you back soon and don't worry your product will be delivered by 7pm today. I said ok and kept the phone.

It's was 4.30 and he had not arrived nor called me back with any confirmation of delivery the product. I had another plans which i had to cancelled because of the delivery. I called him back and again i received the same answer i will be coming by 7pm today. I said ok and end up the call.

Since then i am waiting at my home for the phone and now it's 9 pm and at 8.30 i am getting a message from amazon that my product can't be delivered since your phone can't be reached.

I again call that delivery guy he picked up the phone heard my voice and cut the p
Hone as soon as he recognized it was me on other side. Calling again he is not picking up the phone.

I contacted your customer care executive for taking strict action against that person for giving again and again false commitment of delivering the product by today and secondly not talking with customer properly. Since your customer care executive had no way to communicate this to your concerned department which again is another issue.
He told me to write a mail for which i have written the whole above mail spending another 15-20 mins so that there could be better services provided to customers like us and precious time of customers does not go wasted. I cancelled my plans and nor got the delivery.
I am sorry to say i am having very bad experience with amazon with all my big orders right from oneplus2 order till date. And the only person to suffer always was the customer.

I have to again wait for him tomorrow and i don't know what time the product will be delivering and so again my sunday could be gone for a toss.

I am seriously doubting my long term relationship with your company.
Hope to hear with from you with strict action plans you will be having for that delivery guy.

Thank you,
Yash shah"

Called up customer care executive on 3rd confirmed to get delivery on 4th nov but didnt received the delivery on 4th also. As i guess it was sunday they were not working.

On both the days the non delivery status was updated as customer phone could not be connected. While the original reason is incapability of their amazon delivery team to get your all product deliver on time.

Called up on 5th nov came to know my product is send back to amazon warehouse since 2 attempt were made in their system and according to procedure they had to send back the product. While in reality there was not a single attepmt.

5th nov they make replacement for my phone and give guarantee delivery date of 6th nov and now on 6th nov there is no delivery.
Called up customer care executive to know that the product will be delivered by 8th nov.
Since 7th nov is a holiday on occasion of diwali it shall be directly delivered on 8th.
Further during all this mess made by amazon i had to sit back at home because the phone i had to exchange was the one i m using and so had no option but to wait for delivery guy to arrive and get the phone exchanged,

Its been 5days i have been daily sitting like a fool waiting for the delivery guy to arrive but at end of the day i had to always call up customer care executive who have no authority to call the logistics team but to only inform me with the status updated on their system. The same status which is available on my app. Almost called up 10 times, always got an answer it will be delivered by today or tomorrow but never happened.

I have suffered heavy financial loss because of this, and would demand rs. 5000 as financial compensation and mental harassment that they have caused to me because of their false commitments made daily.