Amazon India — non receipt of parcel

Address:

Darjeeling, West Bengal

Respected sir,

I would like to place before you a few facts regarding a purchase i made vide order no.[protected]. Placed on 04 dec 2017. The order was shipped vide tracker no.[protected] and was due to reach me on 09/12/17 as per the informed forwarded to me. The order was a gift for my son who had his birth day on 10/12/17. I soon found out from my amazon account info and subsequently from the sms info, that the parcel has been notified as delivered in my name and i had allegedly signed on the receipt.
Alarmed, i called the courier number provided but i was not reachable and it remained in the same condition till writing of this mail. I have lodged my complaint with your customer care but it seems that they cant wake up from their slumber to locate a small boys birthday gift. I have called your customer care executive thrice to help me out to locate the courier guy but they feigned ignorant and even refused to forward me any contact details of any person of the courier firms.
I am yet to receive the parcel my son is crying inconsolably as it was his dream to have this ps4 on hid birthday. I am still hoping that i will recover the package. I have been an old customer and yes i have been shocked to realized that amazon doesn't have a express customer support to help people like as u too would agree most of what we buy is to bring joy to our dear ones.
In anticipation of an early resolution.

Regards.