Amazon India — non refund of amount for deficient supply

Address:

Mysore, Karnataka, 570026

This is regarding an order i placed in the last week of september and paid for in full, online. I had ordered two products, but received only one. Even in the one that i received, there was a missing part. Despite my follow up through emails and on phone, neither have i got a refund not have the missing items been shipped to me.

I was told by amazon india that the seller is a third party and that i should write to them. Despite this, and my subsequent follow up with the seller and amazon my problem is not resolved.