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[Resolved]  Amazon India — Non-refund of payment made on non-delivery

On 8th November 2021, I ordered 1 No. Lucky Store Car AC Vent Universal Dashboard Mobile Holder with 360 Rotating Mount for Better Navigation and Performing Smartphone Tasks (Black) at Rs. 125 and a delivery charge of Rs 59 thus totalling to Rs. 184 with a promised delivery date of 15th November 2021 from Amazon website. I made the payment in advance trusting Amazon via netbanking. On 15th it started showing “RUNNING LATE” and the supplier promised to refund the amount if not delivered by 20 November. On 19 November I requested a refund from Amazon (P.P Store) which they refused. I complained to Amazon on 25th November and send a reminder on 26th November both complaints bear no reply. As of now (16 December 2021 at 6.15 pm) I have neither received refund nor any response from Amazon. I humbly request your goodselves to take up necessary proceedings against Amazon and get my amount refunded along with a reasonable compensation. I would appreciate your early response.
I remain, With great respect,
Govindankutty
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Dec 19, 2021
Complaint marked as Resolved 
The issue was not resolved yet.
Amazon India customer support has been notified about the posted complaint.
Dec 19, 2021
Updated by govindan kutty The amount has not been credited to my account as of now 11;30 am of 19 December 2021. Amazon is cheating marking it as resolved.
Dec 19, 2021
Updated by govindan kutty AMAZON THEMSELVES CHANGE THE STATUS AS [RESOLVED] AS NONE OF THE ABOVE COMPLAINTS ARE REALLY RESOLVED. JUST FOOLING THE PUBLIC. NEED MORE STRONG STEP.
Dec 21, 2021
Updated by govindan kutty As of now[protected] at 7.30 pm), there is no response from Amazon.
Dec 25, 2021
Updated by govindan kutty The issue remains unresolved as on 25/12/2021
Dec 28, 2021
Updated by govindan kutty The issue remains unresolved as on[protected] at 6.30 pm. complaint resolution is very slow and objectionable.
Jan 01, 2022
Updated by govindan kutty As on today, the refund has not been made yet.
Jan 11, 2022
Updated by govindan kutty As of now, 8.00 pm of 11 January 2022, Amazon has not done anything. This has to be dealt with Consumer Forums. The company is very poor in settling refunds.
Jan 15, 2022
Updated by govindan kutty As of now, 15 January 2022 evening 8.00 pm, my claim has not been settled by Amazon.
Jan 21, 2022
Updated by govindan kutty Amazon has neither the product I ordered paying the amount in advance nor refunded the amount since 2021 November 15. I lodged the claim on the same day. Those who see this message is requested not to pay Amazon in advance and rate them the minimum. I am taking up this issue with Consumer Court. I request everyone's support not to repeat this to anyone else.
Jan 27, 2022
Updated by govindan kutty The refund has not been made so far.
Feb 11, 2022
Updated by govindan kutty The outstanding payment since November is still pending with Amazon
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Comments

Since November 15, 2021 amazon has neither delivered my product as of date (21/01/2022) nor refunded the amount which I claimed on 15 November. This is a sub-standard company and those who rate Amazon give the minimum rating.
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The issue is long pending with Amazon. There is no response from their side. Now I am going to file a complaint through consumer court.
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The payment is still pending with Amazon. An unreliable platform.
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