Amazon India — non-replacement of damaged micromax hand set - regarding

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122002

I had placed an order for micromax duel 4 vide order no.[protected] dated 9th august 2019 and the same was delivered the following day, i. E. August 10th. On putting the phone charge, it could charge only up to 70% and the handset became very hot. I tried for a couple of time but the handset was heating up. So on 12th august, i sent a to amazon mail for replacement which was responded back with a reply that the same will be replaced by august 20th. When i didn't get the replacement, i called on your customer services on 22nd august and explained them the whole issue. Initially, i was told that the replacement is possible but later some one else came on the phone and started giving illogical excuses. They were rude and repetitive. I was told to go to micromax and get the same settled by myself. This has never happened in my very long association as a customer with amazon. Please get the product replaced immediately.
Anjali