Amazon India — not delivering product and not providing proper update

Address:Mumbai City, Maharashtra, 400097

I had ordered one Plus 7 phone on 11th June which was due for delivery in 24 hrs. The delivery guy calls me asks me the address and says that he doesn't know the route so will be sending someone else and put my order for mis delivery. And now it's 72 hrs since I've placed my order but I haven't yet received it and when I call at the customer service for an update they just keep saying it will get delivered today.
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Amazon India customer support has been notified about the posted complaint.
Jun 15, 2019
Updated by Khushboo Mahesh Parmar
Shear disappointment being an Amazon prime holder i placed an order for a product eligible for delivery within 24 hrs. After 72 hrs I haven't yet received my order.
I placed an order on 11th June expected delivery on 12th June when I contacted the customer service on 14th June they said it's out for delivery and the website showed the same. On 15th June when I call and ask about the status it is still at Amazon station and said it will take more 24 to 48 hrs for Delivery!! Shame!!
Customer service representative provide wrong info and also the delivery person info details not provided.
Due to all this nuisance I had to cancel my order!
No benefit o[censored]sing prime membership at all!! Mere disappointment.
For the cherry on the top the customer service on representatives act as if they don't give a damn about customer sufferings!! I wouldn't recommend anyone to take up prime membership
Complaint comments 

Comments

Array
Need to Report a violation against Amazon India

1) Cases are missing from case log
2) Associates are closing case with without any proper resolution.
3) Getting same reply after 3 months but there is no progress

No proper assistance, and escalation.

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