Amazon India — not giving option to return faulty product

Website:Www.Amazon.in

Hi
I have purchased webcam from amazon and received the package yesterday. And they webcams are not working. When i try returning the product it says not eligible for return.
I called customer service and told them the products which i received yesterday from amazon are faulty. Then they were saying to send the products to vendor by some private courier. Then they will look into it. I don't understand why i should courier to vendor if i have received faulty products from amazon.
Please help me resolve my problem.

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Refund of Rs.5370.00 has not been Deposited my SBI ATM Card.

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