Amazon India — not received the product till date

Address:225001
Website:www.amazon.in

Sir,
I have booked an order with order no[protected] on 09 oct 2018 through amazon, the product was about to be delivered by 10.10.2018, but i did not receive the product till date ie 21 oct 2018. So on 17 oct 2018 i have booked for its replacement with an executive and he told me that i will receive confirmation in 24 hours but till now i didn't receive any confirmation. I don't want any refund, it is fault of amazon only if product did not get delivered to me. I have contacted many executive of amazon but they only gave me false or unfavorable reply.
Really pathetic service by amazon, and it is the only paid product which i booked.

Pls register my complaint and do the needful, i will be thankful to you, sir.

Regards
Amit mohan verma
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Amazon India customer support has been notified about the posted complaint.
Oct 23, 2018
Updated by amit mohan verma
Now Amazon india are saying that the product can not be replaced, . I just want to know what is the meaning of booking then, that too with full payment in advance .
Pathetic service from Amazon India .
I don't want refund, I need product only and it is responsibility of Amazon to det it deliver to me anyhow asap. Product is already delayed by 14 days and whether it should reach me in one day.

I don't want refund, I need product only. It is fault of Amazon only.
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