[Resolved]  Amazon India — not refunding the money for the purchased product

Address:	New Delhi, Delhi
Website:	Amazon.in

Sir i purchased a samsung galaxy j7 prime 16 gb with order no.[protected]) from amazon india on 6th october and it was delivered on 12th october. Sir after 3-4 days this problem started occurring in my phone and the touch screen of the phone stopped working and phone started overheating then on 19th october i complained about it on amazon customer care then they told that our service technician will come and check the issue that is occurring in the device then i about it then they told that they visit in 24-48 hours then today 21st october at 12:57 pm i talked to an coustmer care executive (Mrs. Ritu) then she told that 48 hours is not completed it will complete at 7:05pm in evening if till then the technician will not come then pls contact us then at 7:25 pm then i talked to (Mr. Shahid) he told that the technician will come in 7days then only the action against the product will be taken and also used abusive languages with me and told that visit the nearby electronic shop and show him your set and tell him to make a report against the fault of your set then mail us then only the action will be taken and sir i paid using cash on delivery and i want refund for my product rs. 10, 590 in my amazon pay balance.