[Resolved]  Amazon India — not taking return instead just forcing for replacement

Address:

Thane, Maharashtra

Today on 26 jan i got the delivery of my dell laptop. I am not happy with the quality of the laptop as, as showing in the site it was having plain back skin laptop but its an matt skin laptop and its looking ugly.
When i call for return amazon customer care just transferring call to other person and so on. And not taking return request instead they are saying for replacement.
If i am not happy with the product why i shoudl buy same product again. But they are not ready for doing refund.

Please help me urgently with this