Amazon India — nothing till two months now they want to refund,

Address:

122001

I placed the order almost 2 months back in the month of august and the estimated delivery was on the 13th of september. During this period of 1 month between placing of order and the delivery date, i sent multiple emails to amazon to enquire about the tracking details which were invalid. On the 13th of september, the day i was supposed to receive the product i called amazon and spoke to a ms. Ranjeeta from the leadership team who informed me that the tracking details were invalid and that she will look into the matter and speak to the seller. She also assured me that no refund will be processed without my prior permission/acknowledgement. Lastly she said that i will be contacted within 48 hours from the amazon team with a solution. It has been almost ten days since that conversation. Yesterday i contacted amazon again via email and i specified that i do not wish for a refund and if that is the only solution then pay for the difference in my amazon pay wallet so that i could purchase the same product at the current price. Alas, i got a response from the amazon team saying that an a to z claim has been approved and refund will be processed.
Amazon kept my money for almost 2 months. I tried contacting the seller on multiple occasions but i do not get a response from his end. I paid good money for the product, money that i could've invested elsewhere. If refund is what i desired then i would've done that 2 months back. If the product was lost in transit then i demand that another one is reshipped immediately. Why am i being subjected to such fascist policies? I feel like a victim of a large scam and am being duped as a customer.
I demand that amazon pays for the difference in the current price of the same product so that i can buy it immediately.