[Resolved]  Amazon India — oneplus 5t order id[protected]

Order ID:  408-3133810-1979526 This is to bring in your attention that i purchased a mobile phone one plus 5t mid night black on 24th jan’18 (Amount paid through credit card in advance). The phone got delivered on 27th jan. After opening the packing, i was stunned to see that the phone was not which i ordered instead it was a dummy phone of iphone 7plus. Hence i ordered a return of the product. I didn’t open the seal of the box. The same product got picked up and returned. The new returned product arrived on 31st jan’18. The shocking part is that “again the product was not the one which i ordered instead it was iphone 6s”. This phone was delivered by the courier guy named sultan. I asked the courier guy sultan to open the box and made a video as a proof. Then i called the customer care to inform that the phone is not the one which i ordered. I was advised by the customer executive named shilpa that i need to accept the courier in order to return the product. Also, i made the courier guy to speak to the executive also. I then requested the return, where in the amazon team cancelled my return request thrice for no reason (Return cancelled on 1st, 3rd & 5th feb’18). When i spoke to customer team then i was advised to wait for another 5-10 days as the legal investigation would take place. After 20 days on 24th feb the exchange took place. Then for next 10 days i was informed that they haven’t received the product in the ware house. Then finally i was asked to send the image of my adhaar card for further investigation and wait for another 5 working days. Then 10 days later i was informed that the product received is duplicate and we would not be able to help in any way and can’t provide the refund against the paid amount of rs 32, 999. I request your intervention to resolve the issue for me and get the refund back to me. Your prompt response on this mater will be earnestly solicited. Statu