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Amazon India — online purchase refund

I purchased sky bag rupee=1758/- from amazon on 20 jan 2019 and done full payment by debit card but order misplace/any reasons on 21 jan 2019 and now amazon is saying that refund has been send to bank. So contact customer service and file charge dispute they had given me a ute no.75503729022026416169933
But customer service is saying they can file nothing like charge dispute and can only check if money came to your account or not
Don't know what to do
Please provide details and solve my problem as soon as fast
Thanku
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Complaint Status


[Jan 31, 2019] Amazon India customer support has been notified about the posted complaint.
Complaint comments  2 Comments     Updated: ShareTweet

Comments

They have delivered wrong order and taken my money not returning it they have no service towards customers they have done the same to me for 3times and no response from them plz ban this type of companies waste and useless companies
The amazon delivery agent was try to teaching me about my house address and he also used to say that "jisse mangvana ho packet mangva lijiega". This is not the right way. If he couldn't understand where to go that's not my problem
The pin number is 3695 & ph. no [protected] of the agent

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    Amazon India
    Customer Care Service
    Customer satisfaction rating
    7%
    Complaints
    15593
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    Amazon India Phone
    +91 40 3992 1111
    +91 80 4197 0000 [Bangalore]
    +91 44 3088 3088 [Chennai]
    Amazon India Address
    Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India - 500032
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