Amazon India — order#[protected] not delivered yet

Address:	560103
Website:	www.amazon.in

Hi,

I have placed an order on amazon.in with order number #[protected] on 28th october 2018 and the item is dispatched on 29th october 2018 with the tracking details provided with the website theshippy.in. This tracking website (Theshippy.in) doesn't contain the contact number or email address. Also, "leave a reply" option is not getting any response regarding the courier tracking shown on the website. No replies either from the website theshippy.in
The courier company details and awb number are not provided but an indirect tracking is provided in amazon.in using theshippy.in tracking website.
I have contacted the seller in amazon.in using "ask a question" to the seller option but no response regarding the courier or the delivery status.
I have waited till today (8th november 2018) expecting the delivery but still the order is not delivered.
The tracking on the website is showing "out for delivery" since 2 days but no one from any courier company called me for the delivery.
Contacted amazon.in but they are saying that the a-z guarantee escalation team will contact the seller for the order delivery but the delivery is not guaranteed.

Amazon.in resolution claims team are cancelling the seller fulfilled orders instead of arranging the delivery of the already dispatched items without stating any interaction details.
Why is then amazon.in hosting such sellers who can't deliver the item to the customers ordered on amazon.in website, wasting 2 weeks of precious time of the customers during the festive season?
It is really suspicious that all the orders are getting cancelled and not delivered.

I want the ordered item, which is already dispatched on 29th october 2018, to be delivered without any cancellation.
Please arrange for the delivery of the ordered item without any cancellation.

Manoj