Amazon India — order cancelled without contacting

I have ordered from amazon india a helmet+3 more items with order number[protected] on 11-july-2020, expected delivery date was 17/07/2020. My delivery address was vill-bankhanda tehsil-hapur, dist-hapur.

On the day of delivery i waited till 3 p. M but order not delivered and then i contacted the deliver agent through number given in amazon application, he has picked my call so i shared my name and delivery address for getting status of my order, he disconnected my call after listening all details. After that i called him multiple times but he disconnected my call again and again. And the day has ended but order not delivered.

But on the same day (17/07/2020) they delivered my 2 other orders.

Next day i called amazon customer care and asked about my order, they said that order has been returned and the reason mentioned is"customer has rejected the order". I confirmed to executive that i didn't rejected my order, they said that now nothing can be done, i need to reorder it. I said okay i can re-order it but please register my complain and provide complain id to me. I was shocked to know this, they said that there is not compalin id in amazon, we only accept feedback.

This is not the first time something happened like that (Same thing happened with order number[protected] (Include essential food items like aata).

Now my concern is about how they can make fool o[censored]s. As this is crucial time of complete lock down in the county, we can't go out and such company (Like amazon) are operating so that they can provide essentials to us. But the way they are behaving is so irresponsible. They are delivering only as per there comfort zone.

As a result of this i have wasted my time, my energy, and felt a lot of stress and after all of this my ordered is cancelled.

Please do something so that this not happens with anyone else and amazon have to take responsibility of complains also.

Regards
Komal rana
[protected]
Komalrana. [protected]@gmail.com