Amazon India — order not delivered on time : money has been charged already.

Website:

www.amazon.in

Hello team,

I am raising this complaint regarding my recent experience with amazon. During their offer period i had ordered a mobile (Samsung galaxy s9) from amazon, the seller was stpl exclusive online. The order was placed on 11th oct 2018 and it was supposed to be a one day delivery as i am a prime member. I purchased the product on no cost emi and the money was deducted from the credit card. Surprisingly i never got the order. I had called the customer services of amazon many times (20) and on 16th of october 2018 they told me that the order was lost in the transit. Then i thought of giving amazon another chance and asked them to re-place the order again and this was supposed to be a free replacement. The second order was supposed to be delivered on 17th october 2018.
I waited for the whole day on 17th october, i had called the delivery agent more than 10 times but the agent never received my call. At sharp 6 pm on 17th oct 2018, while i was at my home, chatting with the customer services of amazon i got the status change notification of my order saying "the delivery was attempted". How is it possible? When i asked the customer service they assured me that the delivery will be done on 17th itself or the next day, they keep on asking me to wait 24 hours but there was no delivery. Today is 20th oct 2018 and amazon had done nothing but to ask me to wait for 24 hours more. They are not providing any information that when will be the exact delivery date! Additionally, my credit card bill is due on the 1st week on nov and yet i do not have the product. This is clearly a violation of consumer rights as amazon is not providing me any information about the order. I had escalated this matter on social media also but their also i got the same response to wait for 24 hours. How many hours are there in 10 days?
Who will compensate for all the time i had lost making calls and writing mails to the customer care executives? This is mental harassment in a way.
It is highly disappointing and frustrating at the same time. I want strict actions to be taken for the same as i am not getting any valid information from amazon. I don't even know what would happen to my money now? Will there be a refund? No one is giving me the right information.

I would request you to kindly look into the matter and take strict actions. I would be really grateful.

1st order on 11th oct : order #[protected]
2nd order on 16th oct : order #[protected]Free replacement order)