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Amazon India — Order not received

Hi, I placed an order on 5th Dec with Amazon. The Order # being[protected]. I haven't received the order yet. The tracking shows that the order is reached Nagpur.. However the billing/shipping destination being set to Pune. No updates from Amazon guys, no message, nothing. When contacted, folks at Amazon replied - "you will receive the order in next 4 days". What the hell is this with Amazon!!!
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Dear sir/Ma'am, I have placed an order on 28th march '15, order no.[protected], but till date i have not received the purchase that i have made.I had made a complaint earlier also.This service i believe is highly irresponsible and unresponsive.I do not understand from which part of the globe, you are shipping my purchase.The payment has already been made.Further, my request, please cancel my order and refund my amount.Hoping for an early response.
Thanks
Raju T Subba
e-mail : [protected]@gmail.com

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