Amazon India — ordered dell latitude 3480 received latitude 3490 and seal open with dust

Address:560087

Hi i have ordered 3480 on dec 10th 2018 received product on 13th.

I received a wrong product and immediately i have connected to customer care and they promised for a replacement or return.

Nothing happened as of today and when i called customer care they are telling me to invest money on bluedart and return to the same place where it has come.

Customer care says there is no option to retrun now.

Hopeless situation
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Nothing is delivered and without delivery comments update as delivered. order no. is[protected].
Regards
Sumit
I request amazon to help me in this situation. Expecting a return atleast not replacement

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