Amazon India — orders never delivered, shows delivered in app and not resolution from amazon

Address:

Floor 2, axis House, sec 128 , Noida, 201301

Two oder - one wd ssd 240 gb (Oder id[protected]) and one cmos battery (Traking id - b[protected] was orderd from amazon on 9 april 2019 with a prime account of amazon belong to my friend as required urgent, but both orders never delivered, -[ wd shows delivered and cmos shows lost ] but they never actually are! I complained but no positive result found-
I told them that if required i can provide call details as it was office address and delivery boy need to be call otherwise he cant delivered order, and i have whole team who can sure you none o[censored]s (I and her) leave workplace during that time as per amazon delivery time shows 5.45 for wd dated 10 april, and if required camera recording can also be arranged if they provide delivery location as only few location allowed inside building for delivery where cameras are all around, i left workplace by 6 and she after me.
Amazon did not resolve issue just inform us as per their finding product (Wd ssd) delivered and they can't do anything.
Regards
Prerit kumar
[protected]

Amazon prime account - ([protected]- belong to vipin - friend's husband)
Contact number with address - ([protected]- palak gupta - friend)