Amazon India — Package sent back to seller even after it reached 30km to my address

Address:

H.No : 8-86/1,Indira Marg, Huzurabad, Dist: Karimnagar,505468

Seller: Appario Retail Private Ltd
Delivery Service: Delhivery.com
Tracking Id:[protected]

Date ordered: 24/05/2021
Product Ordered: PHILIPS Brilliance 499P9H1/75 49-inch Curved
SuperWide Dual QHD LCD Display with Pop-Up Webcam
with Windows Hello | B07MXYXK6N ( B07MXYXK6N )
HSN:85284900
ORDER #[protected]

This is an important order that I've placed for my work. I've waited for almost 10 days expecting the delivery. Since I didn't receive the order I started tracking it. I identified that it reached warangal which is 30km from Warangal. I was expecting it in a day or two and suddenly I saw an update in amazon that the item has been returned to the seller. I tried contacting multiple people like Amazon service, Delhivery Customer Care but all the efforts went in vain.

This is really bad service from Amazon and Delhivery since if someone would at least contacted me that the item is in Warangal and they cannot deliver me the product I would've picked it on my own. It reached all the way from Chennai to Warangal just to go back to the seller keeping me waiting unnecessarily.

This is a request to the seller, If the seller is ready to send me the product again I am ready to repay the amount but this time expecting proper communication from them.

A disappointed Amazon Customer,
Sahu