Amazon India — payment not received after amazon confirms payment with reference number

Address:AT- BIhar road hilsa Nalanda Bihar, Nalanda, Bihar, 801302

Amazon confirms payment of rs. 610 with a reference number. Since i told them that my passbook is not reflecting the money, they told to contact bank with the reference number. I couldn't contact the customer care number and so registering the complaint here. The screenshot of the email from amazon informing about the reference number is attached herewith. My refund reference no 168188.
Bank - canara bank
A/c[protected]
Account holder - shubham kumar
Customer id[protected]
Mob - [protected]
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Amazon India customer support has been notified about the posted complaint.
Jan 15, 2020
Updated by Kumarshubh
Please solve and reply sir ji

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I place order but refund is not given 15 day not refund and call a customer contact but many time same say 2 day time and more time call say 2 day after refund but not a refund order number is[protected] .
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