Amazon India — Payment not received till 22nd Feb even though it is debited by AMEX on 10th Feb 2017

Address:Bangalore, Karnataka, 700040
Website:amazon.in

Dear Sir

My Card Account was debited by AMEX on 10th Feb 2017 against purchase of Mobile handset LG Google Nexus 5 against Amazon Order no[protected] I've checked the charge for Rs.Rs.13, 990.00on Order Id:[protected]

The item was supposed to be delivered by 16th Feb 2017. Till 16th in the west it was showing as Track delivery.

When we called up on 17th, the executive replied that they have not recd payment followed by an email dated on 17th Feb
""I can confirm I do not see this charge on Order[protected] The order is currently pending a payment.""

and the order was cancelled without even taking concurrence from us

AMEX told me that the Merchant was paid on 10th itself.

All of a sudden on 23rd, we recd one mail that your amount has been refunded saying
"" We are writing to confirm that we have processed a refund of Rs. 13, 990.00 to your payment method.
This is the pending balance from your payment against your completed order :[protected] ""

My grievances are not answered

1. When did you actually received the payment.
2. Without taking our concurrence, why did you cancelled the order
3. What does it mean "against your completed order"
4. How do you address the agony and mental trauma I have suffered from 10th Feb till date

Looking for an immediate response

Best Regards

Sanjay Kumar Sarkar
[protected]
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