Amazon India — playstation 4 game 'just cause 3' faulty cd

Address:	Kolkata, West Bengal, 700042
Website:	www.amazon.in

I had purchased a playstation4 game online from amazon india which was delivered on 15th july 2017 and my daughter started playing the game. But, the afer playing for about 30 minutes and error 'error ce 34878-0' started popping up and the game restarted form the begining without saving, every time. As, the game was new and it was less than 1 houre after delivery i contacted amazon india over phone and later over mail wherein i had sent photos of the error screen for better understanding and believeing the problem. But, they initially said that it is a non-replacable item and later on realising that it was an hour since delivery of the product wanted me to contact the seller directly which i did, but without any result.

Now, i feel cheated of rs.2000/- for the game which is faulty and despite of accpeting the fact amazon india is neither replacing the item or refunding the money which is an unexpected behaviour from a reputed organisation from amazon india.