Amazon India — prime membership (annual) is missing from amazon database

I purchased an yearly subscription on aug 2019.

On june 2020 my mobile got reset and after that i faced issues in login to
Amazon prime and raised a complaint.

You said in the previous mails that my mobile number has not subscribed to
Any prime membership.

But today (11th aug 2020) i've got an sms regarding the expiration of my
Annual prime subscription in my mobile number[protected]. Attaching the
Screenshot for your reference.

How this could be possible if i've not subscribed this.??

What a customer service...!!!

Shall i proceed to publish this in social media since you people are not
Able to find the actual reason for this simple issue??

I lost 2 months of my subscription..

I demand the extension of my annual subscription for two more months (Till
11th oct 2020). Can you do this for me?

Regards,
Anoop