Amazon India — product is not delivered and showing delivered. not got any replacement from amazon

Address:Anantapur, Andhra Pradesh, 515001
Website:amazon.in

I order for Puma Men's Elsu V2 Mid Sl Idp Sneakers for Rs.1599/- and i got the message as delivered but product is not delivered. when i contact amazon customer care and they replied as we get product soon and they are processing and now the price is rises to Rs.3119/- and now they are telling there is no replacement for this product even though in amazon the same product is showing 2 items left and also not giving any other options than refund.

This is the worst experience ever for me. I requested to solve my problem as early as possible.

attached the pictures of the price at the time of order and now.
+2 photos
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