Amazon India — product is not received after given time.

Address:

560091

I am student of law and i did place an order of book named up judicial services with order id[protected]. I placed an order on 8 sept and the expected delivery date was 28 sept which itself is very long waiting time for a student who is preparing for civils exam.
In between approx on 17 sept i send a request toseller mk books to deliver the product little early if possible. I couldn’t received any reply. Later, i tried contacting amazon but it wasn’t possible because tracking shift was available.
As per amazon i wouldn’t received any notification neither any updates regarding my book (But when it comes to any payment or any transaction i m notified all time).
Coming on to book after waiting religiously for 20 long precious days. Yesterday 29 sept i reported this to customer care at amazon she contacted seller and noted that due to weekend they will be sending it within 24 hrs. I requested her to please send notification and try getting it delivered on sunday. She said she ll be trying as it is something very important.
Today, 30 sept after waiting long i contacted amazon myself to get notified as amazon hasn’t done it. So i called customer care who said to wait for 48 hrs. I was shocked they aren’t taking my order seriously.
Later he gave sellers contact no. When i asked her she said the product was there but now it has got over. She asked if i had contacted through mail and said-“ ma’am this is big mistake of our mail department”
I was shocked how attentively she is informing me. Later she said that they ll wait for one day and then inform whether i ll be getting it or not.
Basically for them my time my wait and waste of time of more than 1 month means nothing to them. I am student and i know the importance of that book. They have solely wasted my 28 precious days awaiting for that book. Now they r saying of delivering it by tomorrow. They are not understanding the gravity of seriousness and importance of time which i have spend to get that book.
I want forum to take action against it: this is seriously a big loss for student’s precious time.