[Resolved]  Amazon India — product not received - pioneer amplifier

Address:	560064
Website:	amazon.in

Hello,

I had placed order on Amazon.in on 16-Sep-2018, Order #[protected] but the product was not delivered, there was a box full of papers.

I complained about this to Amazon Customer care on same day and they raise a New order :[protected] which was for replacement.

The Customer care agent would have raised a request for New Order instead replacement.

On 19 one of the Delivery agent ([protected], [protected]) had called me to provide the old product so that he would deliver the new product.

I explained all the details to Delivery agent about the issue and he denied to provide the New product. Instead he said me to contact Amazon Customer care for this issue.

When I contacted Amazon Customer care, they said that it is an valuable product and will send for an investigation. I do agree that it should be investigated but as a Prime customer for Amazon it is not he good response or the resolution I received.

I spoke to Wasim and Jafar from Amazom Customer care regarding this issue but no help from their end. I had an only option for investigation.

Here the pain is I need to pay money for the product but the product was not received. And now I need to face the investigation process.

I request team to escalate this issue as much as possible.