Amazon India — product ordered not delivered in one month and no payment is refunded too.

Address:

Dehradun, Uttarakhand, 248002

I ordered a product "everything imported 3.5mm bluetooth stereo adapter audio receiver with dongle transmitter usb mp3 speaker (Random colour)" from amazon.in on 17th october 2018 and paid the cost by debit card on the same day. But the product is not received till datecand not refunded my payment too.
I have contracted seller as well as amazon two times but nobody have given me product or solution.
I am harassed by amazon.in ans its seller jalaram store who didnt dilevered my order in one month within india.
I want this company should get a gud penalty or banned for this kind of situation faced by their consumer. They wasted my onevmonth in waiting for the product to delivered to me. Also the seller should also be punished for its behaviour, its gstin should be banned or suspended for atleast 6 months or a year.
I need the product free of cost as well as delay cost to mee. As the arbitrator may deem fit.