Amazon India — prolong 2 year extended warranty for laptops from rs 30001 to rs 40000

Address:

Kolkata, West Bengal, 700023

I purchased OneAssist-Prolong 2 Year Extended Warranty for Laptops from Rs 30001 to Rs 40000 from amazon.in on 02-oct-2018 and paid the full amount online by credit card. my Order #[protected]. the order is not delivered yet to my father-in-law mr. gopinath pal at 28/8a, priyanath middya road, belghoria - 700056, west bengal. but amazon india's record shows it was delivered on 09-oct-2018. i first register a complaint on 12-oct-2018 then they replied the product packet would be delivered within 15-oct-2018. i made another complaint on 16-oct-2018 then they replied that will send it to search team and assure me that i will either get my product or the refund of it's price which is Rs. 3999/-. yesterday (21-oct-2018) when I called them again they said that they found my product was delivered to the delivery address so they cant do anything about it and they will not allow refund for it. the current situation is i paid amazon india Rs.3999/- for the above mention product but they failed to deliver it and also refusing refund for this failure. it is nothing buy daylight loot of a customer by amazon india. please help.