Amazon India — quace plastic led light

Address:	784104
Website:	Amazon.com

I had booked an order with amazon with order id.[protected] for the above item and prepaid it.. However on 16 oct 18, i did not receive any call from delivery but got a message from amazon that the shipment is delivered.in order to catch hold of delivery agent i filed a return but the delivery agent coming for pickup informed that he did not deliver the item though he is the same agent who delivered the other part of the order to me 2 days before and usually delivers the orders of amazon in this area. I am feeling cheated.. I tried calling warehouse manager who says he has no idea and i have booked a complaint will the amazon help desk but the problem of missing package is unresolved. Please help